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Privacy Policy

​Introspectus Counselling Ltd. Effective Date: 2025-Dec-02

Introspectus Counselling Ltd. ("we", "us", "our") is committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy describes the personal information that we collect from or about you, how we use it, and to whom we disclose it, in compliance with British Columbia’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Commitment to Consent

We collect personal information only with your knowledge and permission. By booking an appointment or completing our intake forms via the Jane App, you are consenting to the collection, use, and retention of your personal information for the purpose of providing psychotherapy services and assessments.

2. Collection and Storage (Jane App)

We use Jane App, a Canadian-based practice management software, to store all client records, booking details, and assessment data.

  • Security: Jane App encrypts all data during transfer and storage.

  • Compliance: Our use of Jane App satisfies the requirements of PIPA (BC) and PIPEDA.

  • Location: All data is stored securely on servers located within Canada.

  • Submission of Information By voluntarily submitting your personal information through our website contact forms or the Jane App booking system, you explicitly consent to the collection, use, and storage of that information for the purpose of facilitating clinical services, assessment, and administration. You acknowledge that providing this information initiates a record-keeping process required by British Columbia health regulations.

3. Website Cookies & Tracking

We do not use cookies. Our website does not utilize "cookies," tracking pixels, or analytics software (such as Google Analytics) to track your behavior or collect personal data while you browse our site. Your visit to our informational pages remains anonymous.

4. Email Communication Policy

We use email strictly for administrative purposes (e.g., scheduling, billing, and general inquiries).

  • Non-Secure Channel: Email is not a secure medium. Please do not share detailed personal health information, clinical history, or assessment details via email.

  • Our Practice: We will never request sensitive financial information or passwords via email.

5. Disclosure and Data Sharing

We do not sell, rent, or trade your personal information to third parties. Your information is strictly confidential and is not shared with insurance companies, employers, or other third parties without your specific, written direction.

Exceptions (Limits to Confidentiality): As regulated health professionals in British Columbia, we are required by law to disclose personal information without consent in the following specific circumstances:

  • If there is an imminent risk of serious bodily harm to yourself or another person (including the identification of a specific victim).

  • If there is suspicion of child abuse or neglect (Child, Family and Community Service Act).

  • If we receive a court order or subpoena.

6. Data Retention

In accordance with professional standards for psychotherapy in British Columbia, client files and assessment data are retained for a minimum of 7 years from the date of the last entry (or 7 years past the age of majority for minors). After this period, records are securely destroyed or permanently anonymized.

7. Contact Information

If you have any questions regarding this policy, or if you wish to access your records, please contact our designated Privacy Officer:

Sean Privacy Officer, Introspectus Counselling Ltd. Email: sean@introspectuscounselling.ca

Website Disclaimer

The content provided on the Introspectus Counselling Ltd. website is for general informational purposes only.

  1. Not Medical Advice: The information provided here is not intended to be a substitute for professional psychological, psychiatric, or medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical or mental health condition.

  2. No Professional Relationship: Visiting this website or sending an email to sean@introspectuscounselling.ca does not create a therapist-client relationship. A professional relationship is explicitly established only after a formal booking has been made, consent forms have been signed, and an initial assessment has occurred.

  3. Emergency: If you are in a crisis or your safety is at risk, please do not use this website or email for help. Call 911 or go to your nearest emergency room immediately.

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